Accessing Customer Service At TrioSportsUSA

(IT-NEWSWIRE.COM, April 03, 2015 ) Seattle, WA -- TrioSportsUSA (Trio) reports that one of the first things done when establishing the company is to set up customer operations. The company has stated that the premise of "make it right for the customer" is at the basis of all activity. The Marketing Director indicated that research on GoPro Hero 3 Case customers is clear that prompt resolution and multiple avenues of access is important for their customer satisfaction.

The company states that Email correspondence is checked daily.

Trio sells the GoPro Hero 3 Case primarily on Amazon. Customers on Amazon may send "seller feedback" or they may send a message. Trio checks both of those incoming messages daily. The company has indicated that this response time is not only tracked by Amazon but also by Trio. The goal is to exceed expectations by checking twice daily. Based on this process, the company finds that the average turnaround is approximately eight hours.

Earlier, the company announced that customer service operations were moved to Washington state. The Marketing Director has indicated that so far the move has allowed the customer service team to continue to meet the established customer service metrics for the GoPro Hero3 case customers. The Marketing Director quickly added that if there was any challenge with this, the company was prepared to establish a new location based on what would best serve the customer.

Trio communicated that plans for additional products include an expansion of customer service as well. As plans are made for any change, the company shares that the customers will be a key part of that.

About TrioSportsUSA

TrioSportsUSA is established in Seattle, Washington and distributes sports, fitness and recreation products designed to help active people get the most out of their outdoor adventures. The website, TrioSportsUSA.com, is continually expanding to include material of interest to the active family, particularly those that use GoPro cameras.

TrioSportsUSA

Marci

(513) 212-6714

inquiry@TrioSportsUSA.com

Source: EmailWire.Com